TechSee

DECEMBER 16, 2021

It’s no surprise then that remote assistance has hit a peak in 2021, driven mainly by customers’ rising expectations for self-service, the growing complexity of cases, and the emergence of new technologies such as cloud-based technologies, IoT diagnostics, video, AR, and computer vision AI. .

Call Center 124

Call Center Trends Self Service Contact Center 124

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. It provides insight into the overall customer relationship and satisfaction.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. UJET’s unique CCaaS platform enables agents to quickly understand what’s going on and access additional customer details from an intuitive dashboard.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. UJET’s unique CCaaS platform enables agents to quickly understand what’s going on and access additional customer details from an intuitive dashboard.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

SurveySensum

SEPTEMBER 5, 2023

Beyond this, businesses should: Go beyond reactivity by anticipating customer needs for proactive support. Empower customers with self-service help for quick issue resolution. 67% of users prefer self-service support, with 91% saying they would use a knowledge base. By gamification. And guess what?

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

ChurnZero

AUGUST 13, 2021

I would say mix up your medium – maybe sometimes it’s a video or an email or a roundtable where you have 10 different people coming together to facilitate a conversation to learn from each other. To make sure that your customer feels like you’re human, you have to put a face behind all the emails. Very boring.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

ChurnZero

AUGUST 13, 2021

I would say mix up your medium – maybe sometimes it’s a video or an email or a roundtable where you have 10 different people coming together to facilitate a conversation to learn from each other. To make sure that your customer feels like you’re human, you have to put a face behind all the emails. Very boring.

Customer Success 52

Customer Success Effort Score Self Service Tools 52