Lumoa

NOVEMBER 17, 2022

Customers search for easy shopping solutions on clear, engaging websites. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs.

e-support 208

e-support Customer Experience Social Media Chatbots 208

Qualtrics

OCTOBER 10, 2019

Multiple channels, one customer relationship. The consumer experience is no longer just a matter of going shopping in a store or pulling out a device to make a purchase online. There are practical considerations like location layout, lighting and sensory experiences. In-store moments that matter.

Retail 34

Retail Travel Multi-Channel Fashion 34

Pointillist

JUNE 15, 2018

Customer retention is the set of actions that companies take to stop customers from leaving and to retain and grow as many as possible into loyal customers. Customer retention starts with the first customer interaction and continues throughout the customer’s entire relationship with your organization.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110