CSM Magazine

FEBRUARY 24, 2023

Customers who receive high-quality customer service are more likely to become repeat customers and advocates for the business. They also tend to spend more money on products or services and are more likely to recommend the business to others.

Self Service 52

Self Service Customer Service Exceptional Customer Service Multi-Channel 52

Kayako

SEPTEMBER 28, 2022

In today’s world, many companies are focusing on improving customer relationship management, and rightly so. Getting customer service right isn’t easy. The challenge for company management is they don’t just have external customers. Are you ready to deliver Friction-Free Customer Service?

Technology 156

Technology Self Service Tips Customer Service 156

ProProfs Chat

MAY 21, 2021

According to Microsoft research , 58% of American consumers choose to switch a company because of poor customer service. Hence, a customer lost is a gain for your competitors. Detractors walk away from your business due to various reasons such as poor service, inadequate product quality, lack of follow-ups, and many more.

Net Promoter Score 52

Net Promoter Score How To NPS Effort Score 52

Kustomer

MAY 27, 2021

And I think the more generic definition is not that it’s customer relationship management. It’s how the business interacts with the customers and the data around them. And we’re just touching the tip of the iceberg with what we’re doing in the customer platform. Gabe Larsen: (13:44).

Chatbots 75

Chatbots Omni-Channel CRM e-support 75