CSM Magazine

JUNE 14, 2023

Organize your displays logically, making it easy for customers to navigate and find what they’re seeking. Consider featuring user-experience stations where customers can try out products, such as tents, sleeping pads, or backpacks. This will help you stay relevant and improve customer loyalty in the long run.

Customer Service 52

Customer Service Social Media CRM Retail 52

Experience Investigators by 360Connext

MAY 19, 2015

Did you know $6 billion is spent on Customer Relationship Management software that’s never used? They sign a contract and cross their fingers, but if the goal of the map is to better understand customers in reality, software forces them into a prepared model that may or may not fit.

Customer Journeys 110

Customer Journeys Social Media Exercises Software 110

Beyond Philosophy

JANUARY 12, 2022

I participated in a panel discussion on helping retailers and wholesalers find better ways to improve the digital Customer Experience. Along with Belwadi Srikanth , Group Product Manager, Google, Inc.(aka, We’ve seen Customer Experience change over these past couple of decades, which is not unusual.

Strategy 140

Strategy Retail Contact Center Customers 140