Adding Real Value Through an Effective Customer Service Strategy
CSM Magazine
OCTOBER 17, 2016
People are also likely to pay bills late or not pay them at all in protest at poor service – with almost half (48%) of consumers saying they had deliberately withheld or defaulted on a payment in the past for this reason. The wrath of frustrated customers, a damaged reputation and losses in sales and loyalty. Knowledge is key.
Let's personalize your content