CSM Magazine

JUNE 22, 2023

In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.

Customer Service Strategies 52

Customer Service Strategies Strategy Customer Service Social Media 52

CSM Magazine

OCTOBER 17, 2016

People are also likely to pay bills late or not pay them at all in protest at poor service – with almost half (48%) of consumers saying they had deliberately withheld or defaulted on a payment in the past for this reason. The wrath of frustrated customers, a damaged reputation and losses in sales and loyalty. Knowledge is key.

Customer Service Strategies 40

Customer Service Strategies Customer Service Strategy Multi-Channel 40

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

CSM Magazine

JUNE 4, 2020

This risky strategy can be expensive if data is compromised, as contravention of the General Data Protection Regulation (GDPR) could result in a fine of €20 million or 4% of revenue whichever is the greater. While the boardroom may applaud the reinvention, their customers could be fighting to get what they bought.

Omni-Channel 52

Omni-Channel Consulting B2C Customer Relationship Management 52

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130