Customer Relationship Management Customer relationships Entertainment Guest Experience 
CSM Magazine
SEPTEMBER 28, 2016
They became the “love airline” with the flashy flight attendants and the most entertaining flight experience. The President Emeritus, Colleen Barrett, has a favorite saying about Southwest Airlines: “We are a Customer Service Company; we just happen to fly airplanes.”. Few company executives can say the same.
North Highland
SEPTEMBER 16, 2019
New leads came easily, and an aggressive customer identification and acquisition process wasn’t always necessary. Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment. Customer experience is priority number one.
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