Maz Iqbal

JULY 30, 2014

One hundred mediocre singers are not the equal of one top-notch singer… - Richard Rumelt, Good Strategy Bad Strategy. CRM Culture Customer Experience Customer Philosophy Leadership / Change / Transformation Uncategorized customer experience customer service human to human quality strategy'

Customer Philosophy 91

Customer Philosophy CRM Leadership B2C 91

Maz Iqbal

JULY 28, 2014

While an automated phone system may improve an organisation’s operational efficiencies, it rarely improves the customer experience.

Customer Philosophy 92

Customer Philosophy CRM Customer Centricity Customer Retention 92

Maz Iqbal

DECEMBER 30, 2014

How has all the strategy stuff worked out? Or the customer journey mapping? CRM Customer Insight (inc VoC) Customer Philosophy Customer Service Leadership / Change / Transformation art of being and becoming cause customer centricity leadership organisational change path to greatness personal change Possibility'

Leadership 59

Leadership Customer Philosophy Customer Journeys CRM 59

Education Services Group

JUNE 21, 2018

Prioritizing your strategy is key, and journey maps help organizations enhance customer experience improvements. Move from reactive to proactive: Changing your core customer philosophy from reactive to proactive is the biggest obstacle your company will face. Diving into a lifecycle exploration requires vision and drive.

Customer Journeys 53

Customer Journeys Customer Philosophy Exercises Customer Retention 53

ProProfs Chat

MARCH 26, 2020

The second approach makes the customer feel valued and, thus, is a great way to pave your way into ensuring customer loyalty. With the above examples, it is clear that having a customer philosophy is essential in building a bond for life with your customers. . So, how do you create a good customer philosophy? .

Customer Service 52

Customer Service Self Service Customer Philosophy Guidelines 52

Maz Iqbal

JANUARY 8, 2015

Any organisation whose Tops are not ‘proper human beings’ will not cultivate meaningful-loyal relationships (with employees, with suppliers/partner, with customers) no matter how much time-money-effort is spent on strategy, on process changes, on people changes, on the latest technology. Why suffer?

ROI 48

ROI Employee Engagement Leadership Loyalty 48

Maz Iqbal

MARCH 18, 2018

On CX – voice of the customer, journey mapping etc. In the name of customer-centricity – whatever that means. Colleague: Which big company, as in the kind of company … Continue reading "Dialogue on CRM, Customer Experience, and Customer-Centricity". Yet, there is little to show for it.

Customer Centricity 54

Customer Centricity CRM Customer Journeys Customer Experience 54