InMoment XI

FEBRUARY 8, 2024

By optimizing your contact center, you can significantly reduce the number of pain points your customers experience at different points in the customer journey. By reducing the idle in your case management , you’ll notice faster issue resolution times and a more agile contact center.

Contact Center 260

Contact Center Multi-Channel First Call Resolution Social Media 260

NICE inContact

FEBRUARY 5, 2019

Increasingly, the contact center is used to deliver holistic customer experience throughout a lifetime of customers’ journeys. This makes sense since many of the activities designed to acquire and retain customers and to deliver and support products and services all utilize the contact center in some fashion.

Contact Center 150

Contact Center Self Service How To Call Center 150

Solvvy

JULY 3, 2018

The most critical stage of customer retention is getting a user from sign-up to her first feeling of success and seeing the value of your product or service. While signing up a new user (or account) means revenue, if she does not experience a ‘win’ in a timely fashion, she’s more likely to churn. Onboarding?

Self Service 48

Self Service Fashion Wait Times Customer Retention 48

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. Customers were switching to other fashion brands due to limited stock availability. Within just six months, Blackberry increased its number of repeat customers by 12-13%. The observation?

Retail 52

Retail Feedback How To Self Service 52

Chattermill

JULY 31, 2017

We studied customer feedback from some of the largest brands in the UK, using our text analytics artificial intelligence (AI) to identify and classify all mentions of topics related to customer care and support. Recurring themes among customers were waiting times, problem resolution and the provision of multi-channel support.

Fashion 40

Fashion Wait Times Banking Multi-Channel 40

Kustomer

JULY 29, 2021

I didn’t think Chicago style pizza was part of that, but you can buy stuff like medication and fashion and tools and groceries, everything all to Pam’s point, just with the click of a button. What do you know about that customer based on maybe an online assessment that they’ve filled out? Number one is orchestration.

Omni-Channel 98

Omni-Channel Social Media e-support Self Service 98

Kustomer

NOVEMBER 1, 2021

I didn’t think Chicago style pizza was part of that, but you can buy stuff like medication and fashion and tools and groceries, everything all to Pam’s point, just with the click of a button. What do you know about that customer based on maybe an online assessment that they’ve filled out? Number one is orchestration.

Omni-Channel 52

Omni-Channel Strategy Social Media e-support 52