InMoment XI

FEBRUARY 8, 2024

By optimizing your contact center, you can significantly reduce the number of pain points your customers experience at different points in the customer journey. This training needs to extend beyond the normal onboarding process, but exist in a semi-regular fashion such as quarterly, biyearly, or annually.

Contact Center 260

Contact Center Multi-Channel First Call Resolution Social Media 260

Playvox

JANUARY 25, 2024

Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned. This results in long wait times and abandoned conversations. By the time an issue is found, the customer experience has already suffered.

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

SurveySparrow

JUNE 22, 2023

To give you an idea of what excellence in this domain looks like, we’ve compiled ten stellar customer experience examples from e-commerce, technology, retail, entertainment, food and beverage, etc. Additionally, we’ll illustrate the role of customer journey mapping examples in crafting these experiences.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. Customers were switching to other fashion brands due to limited stock availability. Within just six months, Blackberry increased its number of repeat customers by 12-13%. The observation?

Retail 52

Retail Feedback How To Self Service 52