Comm100

APRIL 6, 2020

We are of course, referring to what people are calling ‘omnichannel’. Its effectiveness has been proven across industries, and its uses have expanded into many areas, from marketing to customer service. Its popularity comes as no surprise when you look at the stats: companies with strong omnichannel customer engagement see a 9.5%

Omni-Channel 130

Omni-Channel Customer Engagement Engagement Chatbots 130

NobelBiz

FEBRUARY 13, 2024

Our advanced IVR solutions provide intuitive navigation that customers can use effortlessly, ensuring that they find the answers they need quickly and efficiently. Our IVR systems are part of a broader omnichannel strategy, recognizing that today’s customers move fluidly between channels.

Call Center 59

Call Center Self Service Software Contact Center 59

Bold360

FEBRUARY 16, 2017

With customer insight analytics , data is gathered every time a visitor asks a question or seeks guidance. This kind of customer intelligence and Voice of the Customer insight is based on real conversations, not guesswork, and helps you work out the issues behind the questions your customers are asking.

Chatbots 80

Chatbots Omni-Channel Self Service Analytics 80

Kustomer

AUGUST 4, 2023

The Opportunities and Challenges of Leveraging Real-Time Customer Service Feedback The team at Kustomer have been quick to pick up on the value of customer service feedback and conversational support , providing helpful content with various blogs and a white paper.

Feedback 52

Feedback Insurance Omni-Channel Travel 52

Kustomer

AUGUST 30, 2018

Conversational Customer Support Brings Challenges and Opportunities. The team at Kustomer have been quick to pick up on the concept of “conversational” customer support with various blogs and a white paper. Willing to use more relaxed, informal language–while staying professional–where and when it’s welcome.

Feedback 65

Feedback How To Insurance Omni-Channel 65

Kustomer

APRIL 30, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Adrian Swinscoe joins Gabe Larsen to discuss his philosophies and strategies for improving the customer service experience. To illustrate this point, Adrian shares an interesting story about the interviews he has had with business executives.

Strategy 64

Strategy Customer Service Customer Experience Connections 64