Thematic

JANUARY 16, 2019

If you have a big growth goal to reach in 2019, you can leverage your customer insights from your Voice of Customer (VOC) data to achieve it. 4 areas to utilize your customer insights. So, companies need authentic human insight from their customers to make better business decisions, and thereby drive growth.

Customer Insights 59

Customer Insights How To Customer Journeys Infographics 59

CX Journey

MAY 2, 2017

Image courtesy of ARMLE Are you taking action on your customer data? I like to write about taking action and actionable insights because there's a serious lack of action when it comes to customer feedback. What on earth do they do with your feedback? I've witnessed it for far too long. That should read, " only 34%."

Data 118

Data Effort Score Infographics Voice of Customer 118

Alida

DECEMBER 7, 2018

View Infographic. Yet, most companies are still failing to meet customer expectations and become more customer-centric. According to Accenture , this is because there is a growing disconnect between what customers need and what retailers are providing. ” – Keira Henderson, Customer Insights Researcher, QVC.

Customer Centricity 201

Customer Centricity Retail Infographics Multi-Channel 201

SurveySparrow

JULY 31, 2023

Did you know that companies that prioritize the voice of their customers can achieve a 10 times higher customer satisfaction rate compared to their counterparts? Customer feedback holds the key to enhancing your brand’s reputation and fostering long-term loyalty. What is Voice of Customer Data Analytics?

Analytics 52

Analytics Social Media CEM Effort Score 52