Lumoa

FEBRUARY 6, 2018

Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. It’s too easy to overlook the employee engagement and try to deploy CX outside of an holistic organisational approach. So, what should we expect in the nearest future?

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

ClearAction

SEPTEMBER 27, 2018

Like clay on a potter’s wheel, your customer experience foundation must be well-centered or cracks will appear in what your customers see. Like clay, your culture is pliable as long as there’s a thirst for customer insights and passion for applying them. Improvement — Preventing Issue Recurrence.

Customer Centricity 74

Customer Centricity Sports Policies Culture 74

Qualtrics

JANUARY 29, 2021

Through a chain of professions including sports marketing, inside sales, event management, and corporate learning and development, Aimee built a strong passion for monitoring, measuring, and creating better experiences. Aimee grew up a sports fan. From practitioner to advisor. It’s not as much of a risk as you might think it is.

Sports 26

Sports Culture Leadership Technology 26

ClearAction

JULY 29, 2018

Keeping the aircraft clean, adjusting policies and processes, smoothing hand-offs — everything behind-the-scenes as well as customer-facing was seen in a customer-focused viewpoint. Customers are never satisfied. Jeff asked, ‘If we already have this data, why are we waiting for customers to call us? .

Customer Engagement 48

Customer Engagement Engagement Customer Centricity Culture 48

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. Customer surveys, deep dives into customer service contacts, and conversations with key customers are great ways to fuel continuous improvement.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

GetFeedback

JANUARY 6, 2020

customer feedback data), involving customers, and defining customer outcomes. . In this article, I’ll take a deeper dive into personas and customer feedback as it relates to B2B and B2C journey maps. Personas help unlock customer insight. That requires some level of customization in journeys.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

Russel Lolacher

JUNE 13, 2022

So the client had customer surveys, right? So folks will come and shop in their stores, you want that feedback, how was your experience all that good stuff, right? And then that’s managed by one team that looks at just that data and just those comments from the customers. Well, the problem was, those two teams never spoke.

Culture 59

Culture Communication Employee Experience Connections 59