Customer Focused, Guest Experience, Loyalty and Magazine

5 Top Customer Service Articles for the Week of February 25, 2019

ShepHyken

FEBRUARY 25, 2019

Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand Success by Robert Passikoff. This article makes the point that trust is a defining piece of the customer experience. It drives repeat business and loyalty. A quick read with some important reminders. It drives word-of-mouth referrals.

Customer Service

Customer Service Guest Experience B2B B2C

5 Habits of Highly Customer Focused Companies

CSM Magazine

SEPTEMBER 28, 2016

In the quest to improve the customer experience and customer loyalty, it is helpful to consider the ‘cultural habits’ of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. ” That is true in customer focused companies and not in others.

Customer Focused

Customer Focused Company Airlines Culture

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5 Top Customer Service Articles for the Week of February 25, 2019

5 Habits of Highly Customer Focused Companies

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