Kayako

NOVEMBER 21, 2018

As a result, the rest of the company relies on information from those teams in order to understand their company’s customers. Let your employees go through customer service training. Have everyone attend events and conferences your company hosts, so they can interact and talk with your customers. The solution?

Culture 120

Culture Banking How To Customer Service 120

ShepHyken

AUGUST 7, 2017

The practice of monitoring the customer voice via social for complaints, praise and feedback is an incredibly effective tool for building on the customer experience and journey. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 59

Customer Service Social Media Chatbots Ecommerce 59

ShepHyken

AUGUST 7, 2017

The practice of monitoring the customer voice via social for complaints, praise and feedback is an incredibly effective tool for building on the customer experience and journey. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 17

Customer Service Social Media Chatbots Ecommerce 17