ShepHyken

JANUARY 20, 2021

Identify: If you haven’t already done a journey map of what your customers experience as they do business with you, it’s time to do it. The good news is that if you haven’t done it yet, you don’t need to get to the level of detail you normally would for this exercise. This is the type of exercise that is not a “one and done.”

Customer Service 160

Customer Service Customer Journeys Exercises Touchpoint 160

ShepHyken

JULY 6, 2022

In our customer service training workshops , we have an exercise that introduces a concept called The Five Levels of Service. Any company should be happy with World Class , which is when the company is consistently and predictably delivering a level of service that gets customers to come back.

Company 73

Company Fashion Customer Service Training Comparison 73

ShepHyken

AUGUST 31, 2022

I recently presented a customer service keynote speech for a company event at Gershman Investment Corp. As in most of my speeches, I talked about the concept of creating a Moment of Magic® , which is an above-average interaction or experience. That was the setup for an exercise we did in the middle of the presentation.

Hospitality 68

Hospitality Exercises Customer Service Training Examples 68

Michel Falcon Experience

OCTOBER 21, 2019

To truly be customer-focused, every single person in your company must be devoted to delivering an amazing experience. Customer journey mapping is an extraordinary exercise that hasn’t gone mainstream yet. These pain points are when you have customers saying, “Screw this restaurant! Do they have soft skills?

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111