Customer Focused Customer Relationship Management Gamification Telecommunications 
NobelBiz
FEBRUARY 27, 2024
It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse. The ultimate objectives are crystal clear: Boost Customer Satisfaction : Happy customers are loyal customers. Call center optimization goes beyond minor operational adjustments.
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. Megan Germann – CCXP, Author, Voice of the Customer Advocate. Lead CX Analytics and Insights Manager at CenturyLink.
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