Wired and Dangerous

MARCH 21, 2016

Customers’ expectations in our continuously connected world change much too quickly for that. And while social media streams can provide much needed insights, sometimes the only way to understand your customer is to do it the old-fashioned way and listen in person. It takes involvement to get insight! tweet this.

Social Media 70

Social Media Sports Banking Groups 70

Kustomer

JULY 29, 2021

I didn’t think Chicago style pizza was part of that, but you can buy stuff like medication and fashion and tools and groceries, everything all to Pam’s point, just with the click of a button. What do you know about that customer based on maybe an online assessment that they’ve filled out? Pam O’Neal: (16:05).

Omni-Channel 98

Omni-Channel Social Media e-support Self Service 98

Kustomer

NOVEMBER 1, 2021

I didn’t think Chicago style pizza was part of that, but you can buy stuff like medication and fashion and tools and groceries, everything all to Pam’s point, just with the click of a button. What do you know about that customer based on maybe an online assessment that they’ve filled out? Pam O’Neal: (16:05).

Omni-Channel 52

Omni-Channel Strategy Social Media e-support 52

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Plans for 2017: Devote more resources to getting better real-time customer insight.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40