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Norwegian – Customer Experience Review

ijgolding

I have heard many things about them from friends and colleagues and was keen to test the experience for myself. So are the plaudits that Norwegian is receiving reflective of the experience? As I always remind readers of my reviews, a public statement like this constitutes a promise or promises to customers.

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The online retail Christmas battle; what makes a winning digital experience?

Maru Group

Since 1999, Maru/edr have been benchmarking the online retail landscape over the crucial Christmas trading period to unearth best practice and understand what makes a winning digital customer experience. What makes ASOS’s online experience so great? Customer contact. And this Christmas is no different.

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