Clarabridge

JANUARY 24, 2017

If your customer only has one conduit for feedback, and it’s based on the relationship they have with an individual employee, expect to hear the expected. That server doesn’t feel a need to speed up because she still got a smile and a tip. Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences.

Customer Journeys 40

Customer Journeys Effort Score Wireless Customer Experience Professionals 40

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Jeff Toister.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Jeff Toister.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Pointillist

OCTOBER 22, 2018

The ability to understand and accurately predict your customers’ emotions is precious to you as a customer experience professional. Until recently, that was only possible if the customer told you how she felt. Find Insights Across Customer Journeys. Tips to Implement AI for Customer Experience measurement.

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40