Horizon CX

DECEMBER 1, 2023

By consistently delivering products that not only meet but exceed customer expectations, Apple has cultivated a devoted customer base, driving repeat business, and supporting its strategic objective of sustaining a premium market position.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Customer Enthusiast

JULY 16, 2015

hours, left no mess behind, and were courteous and professional. Where’s the outrageous customer service gesture?” My definition of customer service is this: a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer. Expectations are based, in part, on our experiences.

Customer Experience 40

Customer Experience Exceptional Customer Service Social Media Customers 40

Experience Investigators by 360Connext

APRIL 14, 2020

If you don’t have any data: Consider places that can give you some, like customer service case codes and social media discussions. Customer feedback and emotional data. Customer behavior and actions. What are your customers saying on social media? What emotions are they expressing?

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

Experience Investigators by 360Connext

FEBRUARY 18, 2020

Free CX Courses: Free Customer Service Training by LiveChat. Sort-of-Free CX Courses: Customer Service Foundations by Jeff Toister. Writing Customer Service Emails by Leslie O’Flahavan. A Design Thinking Approach to Putting the Customer First by Big Think. Customer Service Foundations by Jeff Toister.

Course 35

Course Training Customer Journeys Customer Experience 35