ijgolding
JANUARY 22, 2018
Send company personnel to a customer experience conference. Encourage your employees (and yourself) to network with fellow customer experience professionals and establish a friendly communicative relationship.
Customer Guru
AUGUST 21, 2018
Kate is the VP and Principal Analyst at Forrester and serves Application Development & Delivery Professionals. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. She is also a board member of the Customer Experience Professionals Association.
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Chattermill
JULY 15, 2018
Customer Spark and Executive Summit. The Customer Experience Professionals Association (CXPA) puts on this celebration of CX best practices led by some of the industry’s top experts. 24-25, Dallas, Texas. 24-25, London, United Kingdom.
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. In 2014, Ian officially became a Certified Customer Experience Professional. Annette Franz. Jeff Toister.
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. In 2014, Ian officially became a Certified Customer Experience Professional. Annette Franz. Jeff Toister.
Talkdesk
AUGUST 20, 2015
Tincher is the mapper-in-chief and founder of Heart of the Customer , which aids companies in increasing customer engagement. He is a Certified Customer Experience Professional (CCXP) and an active member of the Customer Experience Professionals Association (CXPA).
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