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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link].

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B2B Customer Experience Excellence: A Guide for Businesses

SurveySparrow

You can only “sweeten the deal” for your customers by offering a superior B2B experience. What’s their biggest pull according to their customers? Find out where your customers usually lurk. Which industry magazines do they follow? Develop custom marketing campaigns for each of these target accounts.

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