Remove Customer Experience Design Remove Hotels Remove Multi-Channel Remove Omni-Channel
article thumbnail

Total Experience Strategy: Everything in the Contact Center Altogether, All At Once

BlueOcean

As technology evolves and the customer care function becomes ever more sophisticated, these twin concepts have now become part of a larger notion: Total Experience (TX). TX strategy is the ultimate integration of customer experience (CX), employee experience (EX), the multi experience (MX), and user experience (UX).

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Nandkishor Tripathi – Global Head of Customer Experience at SurveySensum. Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. LinkedIn : [link].

article thumbnail

CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Kevin Leifer. Kean Graham. Greg Dewald. Ben Thompson. Daisy Jing.