Remove Customer Experience Design Remove Effort Score Remove Guest Experience Remove Management
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What Is A People-First Culture? (Fireside Chat With Jayson Gaignard)

Michel Falcon Experience

I had the aspirations to grow this big experience, design advisory firm in my early 20s. I remember speaking to my manager. I said, “I want to build this experience design company for employees and customers in culture.” A lot of what you read out there is around customer experience design.

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