6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using
Myra Golden
NOVEMBER 15, 2016
Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers. What he found was startling. 20,000 / week.
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