Total Experience Strategy: Everything in the Contact Center Altogether, All At Once
BlueOcean
NOVEMBER 29, 2023
(If you follow us, you’ve heard it before: excellence in customer care is founded on easy access to a fast, accurate resolution in the channel of your choice, in the language of your choice, at the time of your choosing.) Ultimately, design best practices must align with user needs as well as your business objectives.
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