Customer Expectations, Guest Experience, Loyalty and Loyalty Programs

Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

FEBRUARY 7, 2024

Hotels can then leverage these insights to elevate guests’ experiences before, during, and after their reservation. Research from Salesforce found that 61% of customers say most companies treat them as a number. After the stay, hotels can leverage AI-powered chatbots to collect customer feedback and resolve outstanding issues.

Hotels

Hotels Guest Experience Travel Chatbots

How to Enhance the Guest Experience: Trends and Best Practices

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience

Guest Experience Trends Hospitality Customer Journeys

Customer Experience Update

Elevating Guest Experiences in Hotels with Integrated CX

How to Enhance the Guest Experience: Trends and Best Practices

Webinars

Stay Connected