CSM Magazine

FEBRUARY 21, 2022

Decision trees at customer support centers ensure an enhanced quality of the service offered. It helps your CS teams deliver exceptional customer service by ensuring that the service is fast and provides a correct resolution. Self-Service Portal.

Omni-Channel 52

Omni-Channel Self Service Tools Customer Experience 52

Kustomer

JANUARY 7, 2022

Why Customer Service for Subscription-Based Business Is Crucial. With the extraordinary subscription value coupled with customer expectations, exceptional customer service is of the utmost importance for subscription brands.

Customer Service 97

Customer Service Self Service e-support Automotive 97

CSM Magazine

MAY 15, 2023

Training and educating your customer support representatives with the proper knowledge and equipping them with the right resources like customer service scripts is crucial to delivering satisfactory customer service. They perceive and communicate customer expectations, moods, and perceptions.

Healthcare 52

Healthcare Customer Experience Hospitality Self Service 52

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13