ShepHyken

SEPTEMBER 19, 2022

4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. This article will look at the ways brands focus on these four elements to enhance customer loyalty.

Loyalty Programs 65

Loyalty Programs Customer Service Infographics Chatbots 65

ShepHyken

NOVEMBER 9, 2016

Are you guilty of disrespecting your customers? Our friends at Provide Support sent over an awesome infographic about different reasons customers don’t like the companies they do business with. 2. Ignoring them on Social Media – The customer’s voice can now be heard by many. At least I hope the answer is no.

Self Service 128

Self Service Infographics Social Media Customers 128

ShepHyken

NOVEMBER 4, 2019

Each week I read a number of customer service and customer experience articles from various resources. Gypsy and Your Customers Expect Kindness by Chip Bell. Forbes) Your customers are a lot like Gypsy in their expectation of kindness. Just some good customer service insights.

Infographics 84

Infographics Customer Service Social Media Tips 84

ShepHyken

AUGUST 29, 2016

5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes. The Future of Customer Loyalty is Flexibility by Jim Tierney.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

ShepHyken

JANUARY 15, 2018

This line sums it up nicely: No matter how great your brand may be, the reputation and customer loyalty is determined by the final exchange between employee and customer. Websitebuilder) You are undoubtedly aware of the importance of customer service on your online business’ road to success. Great info!

Customer Service 0

Customer Service Survey Infographics Tips 0

ShepHyken

FEBRUARY 5, 2018

My Comment: SuperOffice came out with their Customer Service Benchmark Study with many interesting findings, one of which is that 62% of companies ignore customer service emails. Here is a short infographic for some of the findings. The sales person than can out service their competitor wins. Well worth it.

Customer Service 15

Customer Service B2C Retail Infographics 15