InMoment XI

JUNE 27, 2023

Read on to learn more about voice of the customer surveys, why they’re so important, how to create them, and some sample questions that can get you started creating your VoC survey today. What Is a Voice of the Customer Survey?

Survey 390

Survey Customer Satisfaction Touchpoint Feedback 390

Answer Dash

NOVEMBER 27, 2018

In our latest report, In the Age of Automation, Customers Want More Human, Less Machine , we discuss the evolving ways that customers are interacting with brands online. We surveyed 1,000 customers across generations to understand how brands are striking the balance between human and machine, and what customers expect going forward.

Effort Score 76

Effort Score Metrics Customer Experience Net Promoter Score 76

ProProfs Chat

SEPTEMBER 28, 2018

Whenever a customer is doing business with you, they want a frictionless experience. It equates to a real-time response which is what customers expect. It resonates with a significant demographic that is familiar with messaging apps, and so has important customer engagement potential. When done right (e.g.

Software 106

Software B2B Chatbots Self Service 106