Kayako

MAY 13, 2022

Customer satisfaction affects the bottom line because it is a critical predictor of retention and repeat revenue. Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Fortunately, customers also like to help themselves.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Comm100

NOVEMBER 2, 2017

Customer satisfaction surveys can be used to measure how customers feel about a number of different subjects. This may include the following: The quality of service they have received. The speed of the service. Whether the customers’ expectations were met. Whether the customers’ issues were resolved.

Customer Satisfaction 163

Customer Satisfaction Survey Feedback Tips 163

LiveChat

NOVEMBER 16, 2018

Amazon being Amazon, it’s even launched its own browser extension called Amazon Assistant (not to be confused with Alexa) that helps users manage their orders quickly, compare products, get notified about deals on products they care about, and more. However, research paints a very different picture of customer expectations.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45