BlueOcean

NOVEMBER 29, 2023

Ultimately, design best practices must align with user needs as well as your business objectives. The resulting experience should reflect the brand. Our basic advice here is to reduce any barriers between your UX design team and your contact center team.

Contact Center 156

Contact Center Multi-Channel Strategy Self Service 156

BlueOcean

JANUARY 6, 2020

Competitive pressures, customer expectations, and emerging technologies are some of the key factors pushing leaders to elevate and evolve their customer service approach. We often talk about omnichannel as the ultimate goal for any and every customer service solution. Responsiveness Isn’t Just About Speed.

Omni-Channel 177

Omni-Channel Customer Care Self Service Customer Journeys 177

Storyminers

JULY 29, 2016

The most effective customer retention strategy – use your social media accounts to engage with what your customers are sharing online. All of these can be delivered across channels such as email, social media, a hand-written note or a phone call. Customers care about their “bang for their buck”.

B2C 124

B2C Customer Retention Strategy Brands 124

Bold360

NOVEMBER 21, 2016

. “I have learned in 2016 that our customers (aged 18-24 years old or the millennials) spend most of their time…” On their mobile devices. Since our customers are mainly millennials, they communicate more through our social media platforms (Facebook, Instagram, Twitter, etc.) than by email or phone.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40