Remove Customer Engagement Remove Multi-Channel Remove Roadmap Remove White Paper
article thumbnail

5 Ways to Boost Your B2B Messaging (And Untangle the Buyer’s Journey)

Hero Digital

They consequently tend to offer up more nuanced and multi-dimensional feedback. Focus groups are often more cost-prohibitive than other forms of customer research but can turn up the most robust qualitative insights about your customers’ pain points, the buyer’s journey, and their experience with your products and brand.

B2B 40
article thumbnail

Choosing My Solution: A Customer Engagement Software Checklist

Comm100

Choosing a customer engagement software solution can be daunting. By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company.

Software 103