Eptica

NOVEMBER 30, 2016

Date: Wednesday, November 30, 2016 The push for mobile customer service. As well as making phone calls, it makes it simple to browse the web, quickly send email, access social media, have a mobile web chat, or simply send an SMS message. Published on: November 30, 2016. Share this page on: Tweet.

Mobile Customer Service 48

Mobile Customer Service Customer Service Social Media Consumers 48

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

Michelli Experience

DECEMBER 6, 2016

Here are some random but interesting tidbits for your consideration: International Customer Management Institute’s research on business leaders suggests that 62% think mobile customer service is a competitive differentiator. Given global choice and the power of social media…customer experience elevation is here to stay.

Customer Experience 100

Customer Experience Social Media Mobile Customer Service Consulting 100

ProProfs Chat

MAY 6, 2020

Digital Customer Experience Statistics. Customer Experience ROI Statistics. Customer Experience Through Social Media. Customer Experience & Engagement Statistics. Customer Experience & Retention Statistics. Customer Experience & Loyalty Statistics.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Natalie Petouhof

FEBRUARY 22, 2016

announced its acquisition of Contact Solutions , a leading provider of real-time, contextual customer care solutions. Personalization Engine: Providing Intelligent One to One Service. Cloud-based Solutions Extends Engagement Optimization Across Smartphones, Tablets and Personal Computers. Verint ® Systems Inc.

Self Service 40

Self Service Customer Experience Customer Service Omni-Channel 40

SmartKarrot

FEBRUARY 16, 2022

Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. Considering this importance, we have brought a list of 75 customer experience statistics to you. These will help you efficiently create an excellent experience for your customers.

Customer Experience 10

Customer Experience Social Media B2B e-support 10

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Software 105

Software Customer Engagement Engagement Omni-Channel 105