CX Myth #4: Net Promoter Score Is The Best/Worst Metric
Experience Matters
NOVEMBER 12, 2018
CX Myth #4: Net Promoter Score Is The Best/Worst Metric What’s Wrong: People often argue that Net Promoter Score (NPS) is the greatest metric, while other people argue that it’s a terrible metric. Both of those points of view are off the mark.
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