Customer Connectedness Customer Insights Download Effort Score 
Experience Matters
MAY 12, 2015
Companies have also achieved the best scores we’ve seen for two of our four core competencies, Employee Engagement and Customer Connectedness. Executives in companies with stronger CX competencies also tend to focus more on building a customer-centric culture and less on cutting costs. Download report for $195.
Lumoa
MARCH 20, 2018
Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric.
Lumoa
MARCH 20, 2018
Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric.
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