Report: State of VoC Programs, 2014
Experience Matters
OCTOBER 15, 2014
We just published a Temkin Group report, State of Voice of the Customer Programs, 2014. Based on data from 218 large organizations with at least $500 million in annual revenues, we examined VoC efforts within large organizations. Download report for $195. The bottom line: VoC programs have a lot of maturing to do.
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