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5 Top Customer Service Articles for the Week of June 24, 2019

ShepHyken

This article reminds us that no matter how busy we get, how innovative we become, and how much success we are enjoying, we can’t take our eye off of customer service. 5 Communication Tips That Will Boost Customer Trust by Syed Balkhi . This is a list of the five basics that will help your customers trust you.

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Refunds, Discounts, and Special Requests: Practical Scenarios Where Saying No Is Your Best Bet

Comm100

When your customers ask for a discount that you just can’t give them, try and offer them the next best thing. By keeping your “no” as positive and as helpful as you can, you will renew customer confidence, and keep them coming back. This will help you avoid having to tell your customer that you cannot deliver what was promised.

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