Customer Confidence Customer Success eBook Sales 
ClientSuccess
JUNE 13, 2017
For those of you in customer success and sales, it’s nearly impossible to go a day without hearing words like “churn”, “retention”, and “revenue”. Those 3 phrases go hand-in-hand with ensuring that your organization is set up for long term success, and that your customers are happy with your products.
ClientSuccess
NOVEMBER 21, 2017
Multiple Ways a CSM Can Bring a Customer Back. There are multiple ways a customer success team can bring a customer back from the darkness, but there must be a carefully thought out plan and strategy in place. As any sales professional can attest to, this can often lead to long periods of silence on a customer’s end.
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ClientSuccess
MAY 8, 2019
Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful.
ClientSuccess
OCTOBER 16, 2017
As any Customer Success Manager (CSM) can attest to, customer success is not merely the work of a single person or even a single department. Ensuring customers see success and thrive with a B2B product takes the work and input of an entire organization, from the CEO down to the last intern.
ClientSuccess
FEBRUARY 27, 2018
Customer success isn’t limited to a single department. Every single person at an organization touches the customer lifecycle , whether it’s marketing at the pre-buying stage or product in the adoption stage. This is a strategy principle we call “Customer Success as a Culture.”. What is the customer’s budget?
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