Customer Confidence Customer Experience Customers Online Experience 
ShepHyken
SEPTEMBER 27, 2017
The guy just didn’t want to get them, when a customer needed them. There must be a similar experience across all locations, regardless of size or where it is. Let’s switch industries and talk about an icon in the world of customer service. I walked by the first restaurant a few minutes later and there were plenty of spoons.
ShepHyken
DECEMBER 4, 2017
Each week I read a number of customer service articles from various online resources. Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. The government admits to delivering poor customer service.
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