Pointillist

JUNE 7, 2021

High performers are more effective at integrating and taking action on their cross-channel customer data. They are more likely to track customer behavior in multiple channels and connect that data across touchpoints or systems. Unfortunately, many organizations struggle to access and unify customer data.

Measurement 71

Measurement Survey Customer Journeys Management 71

Integrity Solutions

SEPTEMBER 28, 2023

When you’ve solved a customer’s problem effectively and demonstrated through your behaviors and follow-up that you really care, there’s a good chance that customer will be even more loyal than one who never had a problem to begin with. Is it about creating loyal customers? call resolution)? call resolution)?

Customer Service Training 106

Customer Service Training Training Customer Service Contact Center 106

SurveySparrow

DECEMBER 22, 2019

A lot of companies use NPS to improve their customer service and change the way they do business. NPS is one of the best feedback metrics out there because of its simplicity. It takes a few seconds for the customer to reply and you can compare your NPS score with the rest of the industry to know where you stand. #4

Feedback 85

Feedback Net Promoter Score Social Media NPS 85