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Customer service stats and what they mean for your business

Vonage

Businesses can pour money into elaborate advertising campaigns, but poor customer service can undo all that hard work instantly. Excellent customer service can be as good (and often better) for your brand than a well-orchestrated PR campaign: get your customers to do the talking for you!

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How to Provide Seamless Customer Support With the Help of Technology

CSM Magazine

And there’s no doubt that technology will play a major part in enhancing the customer experience. trillion when customers change supplier due to poor customer service. You can leverage technology to get and retain customers by adopting customer support tools. cart abandonment rate in ecommerce.