CSM Practice

AUGUST 26, 2019

A while back, I sat down with Paul Piazza for a fireside chat at one of our PulseLocal Silicon Valley Customer Success event series. At that time, Paul Piazza had already had multiple Customer Success systems deployed and configured. Changing management is hard but critical to the success of a CS team.

System 49

System Customer Success Net Promoter Score ROI 49

Totango

FEBRUARY 5, 2019

We believe in data-driven, proactive customer success that lets you take control of your churn risk and strengthen your customer relationships. Reducing churn in this customer-centered subscription economy means placing the customer at the center of everything you do. Maintaining customer success efforts.

ROI 76

ROI Customer Success Strategy Effort Score 76

Totango

AUGUST 7, 2020

Having the ability to automate your CS teams’ work can make customer success scalable. For large high-touch accounts to tech-touch accounts, and everything in between, automation — used the right way — can add value for customers, while freeing up time for your Customer Success team members to focus on high-impact projects. .

Customer Success 62

Customer Success Software Customer Centricity Metrics 62

Totango

APRIL 20, 2020

The following customer churn analysis checklist outlines what specific factors will typically be most valuable to track and analyze during each stage of the customer journey. A Checklist for Customer Churn Analysis. Customer churn can occur at any point along the customer journey.

Analysis 78

Analysis Effort Score Customer Journeys ROI 78

Integrity Solutions

SEPTEMBER 28, 2023

At the end of the day, customers value organizations for not just the products they provide but the service they receive throughout the customer journey. That’s because everyone plays a part in the customer journey. Managers have to coach and set expectations around a customer-focused approach.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110