Customer Change, Customer Insights, Metrics and Voice of Customer

Keeping your CX Programs Relevant to How Your Customers Evaluate your Brand

Maru Group

AUGUST 3, 2020

Legacy customer experience and voice of customer tracking systems are showing their age, to the point where large research budgets are yielding fewer insights as the program ages. In this article, we explore how to ensure your tracker stays flexible and meaningful to capture relevant and timely customer insights.

Brands

Brands Government Study Metrics

Learning to Adapt in an Ever Changing Market With Nate Brown

Kustomer

SEPTEMBER 3, 2020

Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. Or our wait time, or maybe it’s different metrics that people have.

Marketing

Marketing Customer Journeys Effort Score Metrics

Customer Experience Update

Keeping your CX Programs Relevant to How Your Customers Evaluate your Brand

Learning to Adapt in an Ever Changing Market With Nate Brown

Webinars

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