Customer Change Customer Insights Customer relationships Social Media 
Lumoa
AUGUST 23, 2021
New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Incorporating a new focus towards customer frustrations may be the most worthwhile change your company takes.
ReviewTrackers
SEPTEMBER 13, 2018
Customer surveys and focus group discussions aren’t the only ways to gather consumer insights. You can also detect and interpret customer trends by digging into: Online reviews. Social media comments. Customer roundtables and interviews. Voice of the Customer data. User-generated content.
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