[Infographic] 4 Pillars of CXM Value
Alida
MAY 27, 2021
Customer relationships are more complicated and more important than ever as businesses interact with customers across a wide variety of physical and digital touchpoints.
Customer Change Customer Experience Management Customer Insights Feedback 
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Accelerating the Customer Experience post-COVID
Lumoa
AUGUST 23, 2021
Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. Gaining feedback is half the battle itself, as it requires customers’ willingness to participate.
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Customer Experience Leaders & Laggards – What’s the Difference?
Customer Alignment
OCTOBER 2, 2017
They explored the adoption of effective Customer Experience management practices amongst the sample and whether the foundations for Customer Experience excellence were in place. Leaders and Laggards face similar Customer Experience challenges.
10+ Years Later: How Customer Experience Has Shaped The Banking Industry
Qualtrics
FEBRUARY 21, 2020
Here are the three habits companies should adopt to establish customer experience management as a core organizational discipline: 1) Continuously learn what customers are thinking and feeling. 3) Rapidly adapt to changing needs and expectations.
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