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How Will Automation, AI and IoT Shape User Experience?

Answer Dash

NOVEMBER 21, 2018

Disruptive businesses like Netflix realised this early on and created intelligent algorithms which were able to predict and recommend what customers might want to watch next. In contrast, Blockbuster ignored customers’ changing viewing habits and the wider industry disruption taking place and was forced to file for bankruptcy in 2010.

User Experience 75
User Experience Social Media Interaction Customer Service Representative 75
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Adjusting your CX program to deal with COVID-19

Qualtrics

MARCH 19, 2020

As for relational programs, I may alter the approach and go to more of a pulse mode, asking a smaller set of targeted questions to a more targeted set of customers on a regular basis. I would focus more on what would make someone repurchase in this moment, than what the long-term data says is the largest drivers of loyalty. Access Now.

Airlines 56
Airlines Metrics Effort Score Survey 56
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