Brands, Customer Change, Customer Confidence and Loyalty

How Will Automation, AI and IoT Shape User Experience?

Answer Dash

NOVEMBER 21, 2018

Disruptive businesses like Netflix realised this early on and created intelligent algorithms which were able to predict and recommend what customers might want to watch next. In contrast, Blockbuster ignored customers’ changing viewing habits and the wider industry disruption taking place and was forced to file for bankruptcy in 2010.

User Experience

User Experience Social Media Interaction Customer Service Representative

Adjusting your CX program to deal with COVID-19

Qualtrics

MARCH 19, 2020

Five Principles For Making Changes To Your XM Program. As you think about making changes to your XM efforts (including Customer Experience, Employee Experience, Product Experience, and Brand Experience), here are some principles to keep in mind: Show humanity. Should we stop surveying my customers all together?

Airlines

Airlines Metrics Effort Score Survey

Customer Experience Update

How Will Automation, AI and IoT Shape User Experience?

Adjusting your CX program to deal with COVID-19

Webinars

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