SaleMove

JANUARY 20, 2021

In our previous blog in The Times They Are a-Changing: Talent in the Contact Center Series , we discussed how virtual agents, or bots, are transforming the contact center workplace, pushing live human agents to become strategic troubleshooting experts and managers to become agent coaches. But what about the bots?

Virtual Agent 52

Virtual Agent Contact Center Management How To 52

NobelBiz

APRIL 30, 2024

These recommendations are highly personalized, increasing the likelihood of conversion by presenting customers with options that resonate with their specific preferences and needs. Transparency about the use of AI and providing an easy option to switch to human agents can also help mitigate resistance.

Call Center 105

Call Center Contact Center Chatbots Virtual Agent 105

NobelBiz

APRIL 30, 2024

These recommendations are highly personalized, increasing the likelihood of conversion by presenting customers with options that resonate with their specific preferences and needs. Transparency about the use of AI and providing an easy option to switch to human agents can also help mitigate resistance.

Call Center 105

Call Center Contact Center Chatbots Virtual Agent 105

TechSee

MARCH 7, 2022

Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses. In today’s digital-first and customer-centric world, fast response time and problem solving are at the core of customer demand. Employee Experience.

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109